Note: VMware recommends to take a backup before upgrading the guest operating system in the virtual machine. To resolve this issue, upgrade the virtual machine: Note: The issue affects all virtualization platforms, including those not from VMware. This issue occurs because, in certain circumstances, the Microsoft validation tool used to assess a system’s readiness for Windows 10 misrepresents the capabilities of the VMware SVGA drivers, preventing the upgrade. Upgrading to Windows 10 using Software Update in Windows 7 and Windows 8/8.1 guests fails To preserve readability I don't quote the article. The following article: Upgrading to Windows 10 using Software Update in Windows 7 and Windows 8/8.1 virtual machines fail with the error: Unsupported SVGA driver (2126929) at should solve your problem.
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